Customer support
Frequently Asked Questions
Answers to common questions about ordering, payment, delivery and returns.
How do I pay for my order?
You pay the confirmed order amount at delivery. No advance online card payment is required.
How long does delivery take?
Estimated delivery is 24–48 hours after order processing and confirmation. Delays may occur because of weekends, public holidays, remote destinations or courier circumstances.
Can I change or cancel an order?
Contact support as quickly as possible. Changes or cancellation may not be possible once the parcel has been processed or dispatched.
What if the parcel is damaged?
Keep the parcel and packaging and contact support promptly with your order details and clear photographs of the damage.
Can I return a product?
Eligible consumers may exercise the right of withdrawal within 14 days, subject to the conditions in our Returns and Refunds and Right of Withdrawal pages.
How can I contact CasaNexy?
Email [email protected] or call +39 02 8417 5632.