Privacy Policy
This policy explains how CasaNexy S.r.l. collects and processes personal data when you use the website, contact support or submit an order.
1. Data controller
CasaNexy S.r.l., Via Giovanni Battista Pirelli 27, 20124 Milano (MI), Italia. VAT ID IT66065942907. Contact: [email protected], +39 02 8417 5632.
2. Data we may collect
- Identity and contact data, including name, address, email and telephone number.
- Order and delivery information.
- Customer-support communications.
- Technical data such as IP address, device, browser, access times and website interactions.
- Cookie and consent information where applicable.
3. Purposes and legal bases
We process personal data to manage orders, deliveries, returns and customer support; take steps requested before entering into a contract; perform contractual obligations; comply with legal duties; prevent misuse and protect legitimate business and security interests; and, where required, act on your consent for non-essential cookies or marketing.
4. Required information
Some data is necessary to process and deliver an order. If required information is missing or inaccurate, we may be unable to accept or fulfil the order.
5. Recipients
Data may be shared, only as necessary, with couriers, fulfilment and customer-support providers, hosting and IT suppliers, professional advisers, payment or collection providers, and public authorities where required by law. Service providers may process data only under appropriate instructions and safeguards.
6. International transfers
If personal data is transferred outside the European Economic Area, we use an appropriate legal mechanism and safeguards required by applicable data-protection law.
7. Retention
Personal data is retained only for as long as reasonably necessary for the purposes described above, including contractual, accounting, tax, consumer-protection, dispute and security requirements. Retention periods vary according to the type of data and applicable legal obligations.
8. Your rights
Subject to applicable conditions, you may request access, correction, erasure, restriction, portability or objection, and may withdraw consent at any time where processing relies on consent. Withdrawal does not affect processing carried out before withdrawal.
To exercise a right, contact [email protected]. We may request reasonable information to verify your identity.
9. Complaints
You have the right to lodge a complaint with the competent data-protection supervisory authority, including the Italian Data Protection Authority where applicable.
10. Security
We apply reasonable organisational and technical measures designed to protect personal data. No online system can be guaranteed to be completely secure.
11. Children
The website is not intended for children who cannot lawfully enter into a purchase contract. We do not knowingly request orders from children.
12. Changes
This policy may be updated to reflect legal, operational or technical developments. The current version is published on this page.