Shipping Information
This page explains how CasaNexy processes and delivers customer orders.
Delivery area
Products are delivered to the address provided by the customer during the ordering process, subject to availability and the delivery coverage specified on the applicable product offer.
Estimated delivery time
The indicative delivery time is 24–48 hours following order processing and confirmation. This is an estimate and not a guaranteed deadline.
Delivery may take longer because of weekends, public holidays, remote destinations, incomplete address information, exceptional demand, weather or courier circumstances.
Customer responsibilities
- Provide a complete and accurate delivery address.
- Provide an active telephone number.
- Remain reachable for delivery-related communications.
- Check the parcel for visible damage when practical.
Failed delivery
If delivery cannot be completed because the recipient is unavailable or the supplied information is incorrect, the courier or customer support may attempt to arrange another delivery. Additional restrictions or costs may apply where permitted and communicated.
Support
For delivery questions, contact [email protected] or +39 02 8417 5632.