Returns and Refunds
Information about return eligibility, the return process and the handling of eligible refunds.
Return period
Eligible consumers may notify CasaNexy of their decision to withdraw within 14 days from the date on which they, or a person designated by them, acquire physical possession of the goods.
Before returning a product
Contact customer support before sending any item. Provide your name, telephone number, delivery address, order details and the reason for the request. Support will provide the applicable return instructions.
Condition of returned goods
Products should be returned complete, with included accessories and, where reasonably possible, in their original packaging. The customer may be responsible for any diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
Damaged or incorrect products
Contact support promptly and retain the product and packaging. We may request photographs or other reasonable information needed to review the issue.
Refunds
Where a refund is due, it will be processed after the returned goods and the request have been reviewed. The reimbursement method and timing will be communicated to the customer and handled in accordance with applicable law.
Return costs and exceptions
Unless the goods are defective, damaged or incorrectly supplied, direct return costs may be borne by the customer where permitted by law. Statutory exceptions to the right of withdrawal may apply to certain goods, including sealed goods not suitable for return for health or hygiene reasons once unsealed, and customised goods.